Effective Date: 15 March, 2025

Company Name: KeraRoots™ Hair Transplant and Skin Clinic

1. Introduction

At KeraRoots™ Hair Transplant and Skin Clinic, we prioritize your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services.

By using our services, you agree to this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Personal Details: Name, phone number, email address, and postal address.
• General Service Inquiries: Details shared voluntarily by users regarding hair care services. (We do not collect medical history, diagnoses, or sensitive health data.)
• Payment Information: Billing details for service purchases.
• Technical Data: IP address, device type, browser information, and website activity.
• Cookies & Website Analytics: Data collected to improve website functionality. (Users can manage their preferences through browser settings.)

3. How We Use Your Information

We use your personal data for the following:

✅ Service Fulfillment: Booking appointments, responding to inquiries, and providing consultations.
✅ User Experience Enhancement: Personalizing our website and services.
✅ Communication & Updates: Sending appointment confirmations and service-related updates.
✅ Legal & Security Compliance: Preventing fraud, complying with legal requirements, and ensuring data security.
✅ Website Optimization: Understanding user behavior to improve site functionality. (Users can opt-out via browser settings.)

4. Data Retention & Security

• Your data is retained only as long as necessary for service fulfillment and legal compliance.
• We implement SSL encryption, secure servers, and restricted access to protect your data.
• We do not sell or misuse your personal data for external marketing purposes.
• Data is shared only with trusted service providers for service fulfillment (e.g., payment processing, analytics, website security).

5. User Rights & Consent

• You have the right to access, update, or request deletion of your personal data.
• You can opt-out of marketing communications at any time by clicking “unsubscribe” or contacting us.
• By submitting your details, you explicitly consent to receive service-related communications.

6. Cookies & Online Advertising

• We use cookies and analytics tools to enhance website functionality.
• Users can manage cookie preferences through browser settings and opt-out anytime.
• To manage Google Ads personalization, visit Google Ad Settings.

7. Compliance with Data Protection Laws

We comply with:
✅ Information Technology Act, 2000 (India) – Guidelines for handling personal data.
✅ General Data Protection Regulation (GDPR) – If applicable to users outside India.
✅ Google’s Advertising & Privacy Guidelines – Ensuring compliance with online advertising policies.

8. Contact for Privacy Concerns

If you have any privacy-related concerns or questions, you can reach us at:

📍 Address:
Utkarsh Co-op HSG Society, 1st Floor 1-D,
M.A Road, Andheri Railway Station Near Bata Showroom,
Andheri West, Mumbai - 400058, India

📞 Phone: 09987990078
📧 Email: Support@keraroots.in

👩‍⚕️ Founder(s): Dr. Bhavana Harne & Smitha Ropose

9. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.